FAQs

 

 

How do I order online?

Ordering with Charisma Books and Gifts is simple. After finding the item you want, click the Add to Cart button to place it into your personal Shopping Cart. If you would like to purchase more than one copy, type the number in the Quantity field. Click Update cart. If you would like to remove an item from your cart, under the Remove column, click on the checkbox next to the item you want to remove. Click Update cart. If you wish to continue shopping, click Continue shopping link. If you are finished shopping, click Checkout. [back to top]

What are my payment options?

You may pay for your online order with Visa, MasterCard, Discover, or American Express or any debit card that has the Visa or MasterCard logo. [back to top]

What is your return policy?

We will cheerfully make an exchange or refund of unused products if returned within 14 days of receipt of purchase, when accompanied with a receipt as listed below.  Refunds will be processed using the same method as the original payment. Shipping charges are non-refundable unless the item is damaged or defective.

  • CDs, DVDs, video and music cassettes, software must be UNOPENED.
  • Bibles, books, and prints must be in their original condition.
  • Gift items (figurines, bible covers, journals, etc.) must be in their original condition.
  • Include your packing slip and/or order number.

Please return your item to:
Charisma Books and Gifts
Returns Department
4247 Creighton Road
Richmond, VA 23223 [back to top]

Where do I return my item?

Please return your item to:
Charisma Books and Gifts
Returns Department
4247 Creighton Road
Richmond, VA 23223 [back to top]

Can I cancel all or part of my order after it has been submitted?

Orders are usually processed with a few days of receipt, therefore it may be difficult to modify an order once it is being processed.

If you have changed your mind after placing your order, send us an email as soon as possible and we will let you know if we can honor with your request. If we are unable to honor your request, return any unwanted item and we will be happy to give you a refund. [back to top]

How soon can I expect my order?

In stock items are shipped within 48 hours of receipt. [back to top]

Can I send a gift directly from Charisma Books and Gifts?

Yes, when completing your online order simply put the gift recipient's name and address in the Delivery Information section and your name and billing address in the Billing Information section. [back to top]

Where is your physical location?

We are located inside The Saint Paul's Baptist Church, 4247 Creighton Road, Richmond, VA 23223. [back to top]

I would like to become a vendor. What should I do?

Vendors who are interested in selling their merchandise through Charisma Books & Gifts, an affiliate of The Saint Paul's Baptist Church, will complete a Vendor Request Form. See more details. [back to top]